In this case, the Communication Folder entries of both installations should point to the same folder. . Report Text offers a basic letter. Start with the server, where the DEXIS data will be stored. This includes coiling it around the sensor board when not in use. Get the latest industry news, product We are here to answer any questions you may have about our Apex Dental Sensors. 2.Under Colors: Choose True Color (16-bit) for laptop computers and flatpanel monitors. The patient may close to stabilize if position permits. Click on the down arrow to choose a background color for the main window. Give us a call at 800-509-0344 or fill out this form today. If you are a current customer, click here to submit a support ticket. In a network, this will be C:\DEXIS\Data on the server and X:\DEXIS\Data (or \DEXIS\Data on any other drive) on the client workstations. Individual provider logos for use with DEXwrite can be captured with a scanner using the Acquire Logo. Learn More. Newport Beach, California 92660. Dexis customer service - GetHuman Click on the name to highlight the desired provider, and then click Select. Additionally, it shows the source of each image (i.e., imported, scanned, etc.). Dexis Phone Number | Call Now & Shortcut to Rep - GetHuman The CD is equipped with an Autorun feature and will start on its own. We have designed a dedicated program to protect your investment in Gendex digital solutions. We really do prefer to talk, Email is great, but a good ole' phone call is fantastic, especially if we have never met. Monday thru Friday, 6:30 AM to 5PM PT. Download Center | KaVo Dental The only time you should not remove the card is when the Intra-oral X-Ray Capture screen is open. Erroneous or impatient double-clicking or right clicking may cause the program to func-. Click OK when done. Next, you will be asked where you would like to store DEXIS data. If large mandibular tori are present, position the sensor/holder behind the tori, even if it is in the first molar area. Note: If these terms are unfamiliar to you, please STOP. Reach out to us and we'll respond as soon as we can. If a large maxillary torus is present and you are unable to place the sensor/holder in a traditional position, the sensor/ holder must be placed on the torus as you would place traditional film and you must bisect you angle. When the next screen appears, click on Setup. In most cases, you will hear two beeps. Ease of use is also important. We strongly recommend the use of the DEXIS holders as they are designed to protect the sensor and cord. To modify information for an existing patient, search for the name and then click on the name to highlight the line. This software has been validated for use on the following members of the Microsoft Windows product family of operating systems: Windows NT4 (see below for restrictions), Do not deploy this software for use on other versions of Microsoft Windows or on other operating systems that emulate the Windows operating system un-. In the event that the holder does not remain parallel to the roots of the premolars, bisect your angle. The DEXIS Administration Program is the starting point for all stand-alone versions of the DEXIS Digital X-ray System. Also the printed ClearVu has been optimized giving sharper printed images in DEXray as well as in DEXwrite. The DEXIS Patient Administration program has been modified and improved as a result of requests from owners. Click on the color dot in the upper right corner. any latin characters (a-z, A-Z) any numbers (0-9) special characters ("-", "_" and "."). Support | Digital Doc #1 INTRAORAL CAMERA FOR DENTISTS The above given numbers are only valid for X-raying the DEXIS testblock. If you use a practice management software we recommend using manual numbering and entering the ids issued by that software. Plug the foot pedal cable into the serial port on the back of your desktop or laptop computer (9 pin male connector). The midlines teeth numbers appear in the center of the screen distinguishing the location of each quadrant. A CRT monitor with an Invar Mask will be better than one with a mask of any other material. Analog monitors seem to have better images than. will be asked whether to transfer the result to notes, see Measurement icon on page 63. The latest version of manuals, software and helpful guides. If the parameter is over 2500, lower the duration setting and take another test X-ray. This is covered in detail in Scanning a Picture for Patient Data on page 95 and Taking Digital Photographs on page 82. Use sterile barriers for surgical settings. Dentist B opens the DEXray screen for patient P; the Import dialog shows up automatically and allows him to import the, Interfacing with Practice Management Systems, Upload manuals that we do not have and get, 2.2.3 Caution: Hardware & Software Upgrades, Special instructions for offices with multiple sensors, 2.4.6 Installing a link to your Practice Management Software, 2.7.2 Connecting your Sensor and Board to the computer, 3.2 Correct Placement Using the Paralleling Technique, Cleaning and Decontamination of the Sensor and Holders, 4.6 Interfacing with Practice Management Systems, Changing Tooth Number and Date, Mirroring, 5.5.3 Communications: Printing from DEXray, Place images directly into word processing programs, 5.7 Working with Panoramic and Cephalometric Images, 6.5.3 Communications: Printing from DEXimage, 7.1.2 Intra-oral with Single-Film Scanner, 8.3 Generating Your First DEXwrite Report, 8.5.1 Components of the Templates Management Screen, 8.5.2 Selecting the Templates For Your Personal Report Library, A.2 Installation Verification and Testing, Verify the installation of DEXIS software modules, Verify the installation of Acrobat Reader, Verify the installation of the Sensor drivers, Test X-ray image capture with your DEXIS sensor, 4 Augmented and Private Application Profiles, 5 Extensions/Specializations/Privatizations. Dentsply Sirona 13320-B Ballantyne Corporate Place Charlotte, NC 28277 Phone: 1.800.659.5977 1.704 587 0453 Business hours: 8AM- 7PM EST Press 1 for Order Status, Product availability and Returns charlottenc-customerservice@dentsplysirona.com Press 2 for Galileos and Orthophos Units, Heliodent, Schick, Chair, Laser or Intruments imagingsupportus@dentsplysirona.com Press 3 for CAD/CAM Technical . Dental Imaging Software - SOTA Cloud - SOTA Imaging Ask the patient to close end- to-end in order to maintain the placement. Support Home Page Integrates with Dexis, Eaglesoft, Patterson Imaging, Schick CDR, and more. Type X on your keyboard to open the Intra-oral X-ray Acquisition screen. If this is the first time the card is being inserted in this computer, Windows will recognize the new hardware and install the drivers. You may also access these functions from DEXwrite Preferences; see Setting DEXwrite Preferences on page 98. The main window is now scaleable and a scroll bar has been added. Windows NT4 has only limited support for PC Cards; therefore, you need to install the software library Cardware for Windows NT in order to use the DEXIS sensor. Do you offer any option to extend the sensors' warranty? With Sidexis 4 imaging software, you can apply the advantages of integrated dental workflows for optimal results. You need to select the scanner before setting this value. These high settings give less contrast in digital X-rays. This feature prints a list of referring dentists showing each doctor's name, address, phone number and DEXIS number. You must obtain a registration code for each of your purchased modules. Every change in hardware or software exposes your business to risk. Often, there is also a keystroke that will execute the function. The rules of dental radiography still apply to digital X-ray systems. Finland+46 725 04 77 48orders.imaging@dexis.com, Italy+39 022 49 78 18 21helpdeskitalia@dexis.com, Poland+48 603 888 579biuro.waw@envistaco.com, Spain & Portugal+34 915 49 37 00customeriberia@dexis.com, Sweden+46 734 33 55 29+46 707 67 14 42orders.imaging@dexis.com, Austria+43 18 95 00 23service.imaging@dexis.comfax: +49 221 50 08 51 46BeNeLux+32 15 444 111support@dtxstudio.comCzech Republic+42 029 684 19 00Finlandtechsupp@dexis.comFrance+33 4 78 69 94 06imaging.fr@dexis.comGermany+49 221 50 08 51 45service.imaging@dexis.comfax: +49 221 50 08 51 46Italy+39 022 49 38 18 21helpdeskitalia@dexis.comPoland+48 607 640 743, +48 692 497 425biuro.waw@envistaco.comSpain & Portugal+34 915 49 37 00serviceimagingiberia@dexis.comSweden+46 586 78 36 30support@dtxstudio.comSwitzerland+41 432 22 90 45service.imaging@dexis.comfax: +49 221 50085146UK+44 2087 563 325ImagingUK@dexis.com, Austria+43 189 500 23orders.imaging@dexis.comFinland+46 859 00 47 52orders.imaging@dexis.comFrance+33 4 78 69 94 06commandes.imagerie@dexis.comGermany+49 221 50 08 51 45orders.imaging@dexis.comItaly+39 022 49 38 18 27 or+39 022 49 78 18 21 ext 1ordini.clienti@dexis.comPoland+48 601 353 841maria.lesiak@envistaco.comSpain & Portugal+34 915 49 37 00customeriberia@dexis.comSweden+46 707 67 14 42info@kavo.seSwitzerland+41 432 22 90 45orders.imaging@dexis.com, (IS 3600, IS 3700, IS 3800W, IS Voyager, IS ScanFlow,), General+44 208 756 3310Austria+49 221 50 08 51 15. Always avoid direct contact of the holders with metal trays, instruments, and heating elements. Are you a TeamViewer or Beyond Trust user? These interfaces are also referred to as PC Card Readers. Now, you will be able to use any sensor on any computer by selecting the sensor from the X- ray capture window, see Taking X-Ray Images on page 48. By choosing 0, Tooltip will not appear. This method lets you take a series without having to touch the computer in between. Type A:setup (A in this case corresponds to your floppy drive letter) in the window and click OK. Alexa. Upon opening your DEXIS kit you will notice three basic components: the DEXIS sensor with its PC Card (also referred to as PCMCIA Card, Mobile Card or Board), the DEXIS installation software and your full set of sensor holders. Icons and function buttons enable the user to move, size, enhance, measure, save, and compare images with just a click and/or drag of the mouse. By clicking this button you display a testpattern that helps you evaluate the suitability of your monitor: In the squares labeled 0/5% and 95/100%, you should be able to see smaller squares with slightly different brightness inside the larger squares. Position the sensor/holder so that it is parallel to the roots of the maxillary premolars. Place the cord into the groove on the holder. Please see our hardware requirements for recommendations on devices. A CRT monitor with an Invar Mask will be better than one with a mask of any other material. It allows you to choose full or incremental backup and to choose a specific drive. This is your tool. . Lets start your journey into the world of DEXIS Digital X-ray! If you get good results with a particular setting, you might try less radiation to see whether you still gain good results. Assemble the rings, bars and holders so that the entire sensor area is visible through the ring. Choose a referring doctor by clicking on the arrow button next to Referrer. It has to be given a drive letter on all participating computers. Click on respective button below to start your remote support session with our technical support. Sep 17, 2013 - Technical Support Representative in Alpharetta, GA. . Tab or arrow down to make changes. These new designations are intended to provide greater security and reassurance with regard to the origin of images. Instead of typing, you may click on the letter buttons. Although there is less radiation with digital X-rays, please continue to use protection for your patients. To separate the sensor from the board, pull them straight apart without twisting or turning either part. A Technical Support Specialist will walk you through the remote assistance process. Click to reveal Follow the on-screen directions until DEXray is successfully installed. Again, please verify that the cord is not between the biteblock and the teeth as it may become crimped upon the patient closing. Should you wish to give your patients specific numbers, choose Manual. The sensor is connected to the PC Card by a metal connector. The wrench icon opens Tools and Preferences where a variety of information is offered and/or changed: Click the Providers arrow to open the Provider Selection screen and view the list of providers for the practice. Cant reach out by phone. Jazz Imaging technical support specialists use the latest screen-sharing technology to view, control, and resolve dental imaging software issues via chat, call and email. Click Modify to open the Patient Data screen for that particular patient. Turn learning into achieving with DTX Studio Education. You must always ask patients to close "lightly" so that they have only the slightest of contact. You may also use the three buttons in the upper right to minimize the screen (thus sending it to the task bar click the tab to. Clinical experience has shown that it is a safe bet that you can reduce the radiation by approximately 70% as a starting point if you are using D speed film or by 30% if you have already changed to E speed film. The DEXray software shows you the enlarged X-ray of the testblock. Support Company Try KaVo Where To Buy Questions? It is in displaying images on the screen that your needs dramatically depart from the needs of ordinary computer users. As technology changes, our requirements are updated to reflect such changes. Consistent with the new 32-bit architecture, the new release of DEXIS will now run in native format with the new Microsoft operating systems: Windows XP (home or professional) and Windows 2000. Click on the boxes showing the tooth numbers for each existing series. Some cameras have a capture button that can be used instead of a serial port foot pedal. For a network installation, the following steps have to be performed on all computers on which DEXIS software is to be used. Always situate bagged holders into the autoclave so that they are furthest from the heat source. This design, along with proper placement, translates into patient comfort. Your IP: As a clinician, clear the immediate area when exposing the sensor. For network systems, you may obtain registration codes on any one workstation for the entire network. There are four program icons that appear on the upper left area of the DEXIS Administration screen: The first leads to the DEXray X-ray screen, the second to the DEXimage screen, the third leads to DEXwrite, and the fourth closes DEXIS Administration. It is accessed via the DEXIS Administration program directly from all the major Practice Management Software programs or from any of the other main DEXIS programs. Please follow these instructions to install your new DEXIS Digital X-ray System software. See also Scanning a Signature or Logo on page 95. Browse Supplies Results - Henry Schein 2023 All Rights Reserved. The DEXIS installation software is delivered to you on a CD plus an additional floppy disk entitled Sensor Disk. This additional piece of software is used to maximize the resolution of your sensor. Connect the sensor to the computer. This is the signal that your computer recognizes the board. Shows blank if no scanner is selected; your scanner software if a scanner is connected. DEXIS users can make their own evaluation floppy by simply exporting with DEXview. Please note: If you are using a DEXIS/practice management link, enter all new patients through your practice management software and NOT on the DEXIS Administration screen. Please refer to the Hardware and Software Installation section prior to installing this accessory. Any Device. This will damage the housing and/or cable and lead to a sensor malfunction. 800.336.8749 US 800.561.2983 Canada Submit Ticket Customer Support Hours 6:00 a.m. - 6:00 p.m. Mon-Thursday 6:00 a.m. - 5:00 p.m. on Friday. Phone: 800-475-5036; Contact Sales. However, you may add a test patient directly into DEXIS Administration (see above) to be deleted after testing. Please choose your region/country or if you can't find it go to the Our mission at DEXIS is to develop and support the Digital Radiography community around the world. An X-ray taken using non-DEXIS hardware but acquired directly into the DEXray program will carry the designation Original. Additional designations that may appear include Scanned, Imported, Derived, and Enhanced.. This is the only position that does not require placement in the. If you receive a yellow dot, your level of radiation is too low. ask My Helper to take a full mouth series. Be sure to select a scanner that is recommended by DEXIS and that has an interface that is appropriate for your installation. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Ask the patient to close end- to-end in order to maintain the placement. Once you establish that the sensor/holder is parallel to the roots, move the sensor/holder toward the center of the palate. Once a patient is added or selected (the line will be highlighted), click the appropriate icon to proceed to his or her DEXray, DEXimage or DEXwrite screen. Despite its ease of use, DEXray is enormously powerful in its capabilities. Please note: Should you have any questions regarding the decontamination of your sensor and holders, contact our Customer Care Center. Choose Flipped View to have the patients X-rays shown in inside-out view, so that the right images appear on the right side of the screen. Clio Prime Digital X-Ray Sensor - SOTA Imaging Should you choose not to use the paralleling technique, bisect your angle. The Sensor Disk contains data specific to your particular sensor. When the sensor/board are not in use, contain it in a way that will keep it from any conditions that can cause damage. Please treat your sensor and board with the care and respect afforded to other very sensitive electronic devices, such as digital cameras or laptop computers. Approved PC Card Readers for desktop computers are available from your DEXIS Representative. We strongly recommend. The X-ray head should be directly over the testblock, not more than 1/2 inch away from it. General: Set ClearVu Mode to General and Startup View to Mouth. Adjust the time or pulses so that the resulting radiation is about 1/3 of the one used for film. Please ask your DEXIS representative what is applicable in your case. Expensive cameras may offer higher resolution still images at low frame rates, while full-motion video cameras may capture dozens of frames per second, none of them high resolution enough to allow enlargements. When you chose to put a DEXwrite letter into the queue for later printing (see Queue on page 102), this button will appear on the DEXIS Administration screen. Please wait until this process finishes. It will write over the existing version and will not disturb your data. If you have not done so, please take some time to review the proper handling guidelines in Proper Care of the DEXIS Hardware on page 21 before attempting to use your DEXIS sensor. Choose 5 Anterior FMS to have the screen accommodate 5 anterior images instead of 3. 330.376.0889 Apteryx Sales. When the pe-. However, decontamination is as previously described: Use hard surface disinfectant on the sensor and decontaminate/sterilize your holders. Alexa. These types of support work best if you can provide us with details about your situation. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Next, install DEXimage and DEXwrite using the previous method. Customer service Current Wait: 8 mins (3m avg) Hours: Mon-Fri 8am-8pm EST; best time to call: 10:45am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! If between 2000-2500, note the exposure setting for taking X-rays on posteriors.. The quality of the result cannot be better than the quality of the source. Use the setting established with the testblock to capture your first images on patients. 800.861.5098 Denticon Sales. Be sure to place the cone as close to the patients face as possible. There are icons across the top of the screen for various functions. 1.Place the floppy disk labeled Sensor Disk into your floppy drive. Again, we strongly recommend employing the services of a factory-trained DEXIS engineer or certified DEXIS installer. Exposing the sensor cable to these situations will damage the sensor cable causing the sensor to pre-fire, give an unclear image or render it fatally damaged. If they seem rather dark, you should reduce radiation. Therefore, please take the time to learn how this component functions. In addition, keep the sensor cable clear of drawers and doors where it may be crimped upon their closing. Instead, put the sensor on a counter or table, flat side up; put a metal object on top of it a ring, coin, key or your favorite dental instrument; aim the X-ray tube over the object, pointing down and about an inch away. We understand the prospective of saving money by implementing a seemingly more cost-effective solution; however, it is our experience that while this may be true in the short term, such decisions are considerably more expensive in the long run. This manual is not intended to serve as a substitute for this training. Place the sensor cord into this groove for protection. Please contact our Technical Support for assistance with the installation and verification of the link. a keystroke that will execute the function. Never soak the sensor in any solution. Install the PC Card reader (PCMCIA slot) into your desktop computer following the manufacturers instructions, typically the card readers software and then. the use the DEXIS holders as they are designed to protect the sensor; In addition, latex barriers, may give added protection. Welcome to DEXIS - Dental Imaging Solutions Start with 2, and increase the value if the frame is not reliably removed. A patient search field, alphabet keys, buttons to access patient information, and Referring Dentists are on the left side of the screen. Delete the current logo for this provider by clicking the Delete Logo button. The use of latex barriers and sponge bw tabs may offer additional protection. Position the sensor/holder so that it is parallel to the roots of the maxillary incisors. The interface you choose may affect the performance or usability of the result. The DEXray program is the main software application for acquiring, storing, displaying and sharing Digital X-ray images. Sterilize/Decontaminate your holders. The search field for patients is located in the top left side of the main screen. DTX Studio Care program | DTX Studio suite United States Place either under or over the tongue, whichever is most comfortable for the patient. All rights reserved. Should you decide to change your practice name or phone number, you will need to re-register within 30 days. Click to display DEXIS software and data folders. If you have a link purchased from your practice management company, please consult their Technical Support for assistance with installation and verification of the link, and directions for its use. information and more. The sensor will only fit into the holder one way. To connect your sensor to the board, align the red dots on the two parts. They will be present whenever an onscreen image is enlarged or printed. We strongly recommend. The bitewing holders may be used with or without the bars and rings, or you may use bitewing tabs (along with cord protection). STEP 1: Call Technical Support at 888-88-DEXIS so we can assist you with the problem you are experiencing.For DTX Studio Clinic specific questions or support, call 833-DTX-CALL. DEXIS Technical Support Salaries | Glassdoor With E speed film you have already reduced the radiation significantly and therefore your savings with digital radiography will be less than with D speed film. To begin the installation, insert the DEXIS installation CD into your CD-ROM drive. The estimated base pay is $55,006 per year. Phone: 1-800-645-6594 Hours: Monday-Friday, 8AM to 5PM ET ProRepair Handpiece and Small Equipment Service: Each screen has its own preferences and defaults. Most video capture cards are also not supported under Windows NT. These holders have been specially designed to work with the DEXIS Sensor and the DEXray software. Remember that these settings will be different for anteriors (less exposure needed) and posteriors (more exposure needed). To open the DEXIS Administration screen, double-click on the DEXIS icon on your desktop. Never drop your sensor or board. In case you have not made an appointment, please contact the Technical Service. Copyright Dental Imaging Technologies Corporation. Lastly, never pull or stretch the cable including when disconnecting the sensor from the board or removing barriers. File size: 0.27 mb. Treatments powered by DTX Studio suite offer predictability for you, your team and your patient. Protect the sensor and board. These accessories are easy to install and can be retrofitted to desktop computers with one available 3.5 floppy disk drive bay and one avail-. Once you establish that the sensor/holder is parallel to the roots and parallel to the occlusal line, move the sensor/holder toward the center of the palate. DO NOT PLUG THE DEXIS PC CARD IN AT THIS TIME! That means if you double this distance, you receive only of the radiation. Please note: X-ray machines, even the same brands and types purchased at the same time, differ widely in their performance. If your PMP does not yet interface with DEXIS, we will be happy to provide the necessary information. Welcome to the exciting world of DEXIS! To add a new patient, click the New Patient button to open a blank Patient Data screen. Here are a few things that we have learned after many years of experience: Premium monitors are highly recommended. See DEXIS to Dentrix Link on page 128 and DEXIS to EagleSoft Link on page 130 for instructions on the use of DEXIS-provided links. Discover how DEXIS can deliver for you. Extend Your Protection Plan at No Charge*. Verify that both the operating system and data have been preserved. If linked to a practice management software: All patients must be added through your practice management software. Alternatively, you may double-click on the name to open this screen. Recommend. In addition, there will be a wider range of hardware available to interface with the software, including scanners and video cards. For some PMPs, DEXIS has programmed links based on information from the PMP company. Learn more, Copyright 2023. Please note: For a Full Mouth series, DEXIS uses a sequence that affords the fewest changes of the holders when utilizing the Po- sition-It kit. These choices are covered in detail in Taking Digital Photographs on page 82. Type in a number (such as 1), a last name (such as Test), and a first name (such as Test). Redistribution Prohibited. which is C:\DEXIS\. In any event, this must be a folder on a local hard disk, not on a network drive. Iris X80 Adstra Apteryx Cadi Carestream CurveHero Dentrix Ascend Dexis version 9 Dexis version 10 Eaglesoft EZDent-i MiPacs Romexis Sidexis 4 VixWin Iris 2.0 Apteryx Imaging Cliniview Curve . The sensor, cable (or cord) and board comprise the heart of the DEXIS system. There is a groove on the underside of the periapical biteblocks and a slightly different groove in the bitewing biteblocks. Additionally, as technology changes it may present an increasing demand for . By clicking the down arrow you can select which of the installed scanner drivers to use. We hope you will have an extraordinary experience with our products and services. Our support representatives are happy to help! different and may require more or less radiation in order to satisfy the doctors needs. Please note: The current DEXIS sensor holders are autoclavable, however, certain restrictions apply: Always avoid direct contact of the holders with metal trays, instruments, and heating elements. When you complete your images, remove and discard the barrier. We partner with all major dental dealers . The sensor selection buttons on the Intra-oral X-ray Capture screen will then show the same colors. We strongly recommend that you register for in-office training with a certified DEXIS instructor and that you and all of your clinical team set aside 4 to 6 hours to learn the system together.

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